shipping and returns
How much does shipping cost?
For domestic orders between $0 and $64.99 shipping is calculated by weight at checkout. Any order of $65.00 or more, qualifies for free standard shipping within the United States. For international orders between $0 and $99.99 shipping is calculated by weight and destination at checkout. International orders over $100.00 qualifies for free standard shipping.
How does shipping work?
Orders ship between 1-5 business days after payment is received. We ship orders Monday through Friday excluding major holidays. Orders will be processed in the order they are received. You will receive a tracking number via email once your item is shipped.
Any damaged items need to be reported within the 15-day window to the “contact us” section of our website. honeybee grateful is not responsible for lost or stolen packages while in transit. All USPS tracking inquiries should be directed to USPS customer service.
Do you ship internationally?
honeybee grateful currently ships throughout the entire USA, Australia (all territories), Belgium, Canada (all provinces), Czech Republic, Denmark, Finland, France, Germany, Greece, Hungry, Iceland, Ireland (26 counties), Italy (110 provinces), Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, and the United Kingdom! We are constantly expanding the hive's reach!
What do I do if I want to return or exchange an item?
If there is any dissatisfaction with any honeybee grateful item, please contact the “hive” via the “contact us” section of our website for help on returns and exchanges.
We want you to feel completely satisfied with your purchase. If for any reason you are not satisfied, you may return an unused item for a full refund (excluding shipping costs) or exchange an item within 15 days of the shipping notification date. All unwanted items must be sent back within the 15-day window. No exceptions.
Important note for exchanges – honeybee grateful stocks a limited number of items in order to keep things unique, fun, and original. To ensure you don’t miss out on the piece you want, simply purchase the item you want in a new order before it sells out, and return your unwanted item within the 15-day window.
In order to preserve the look of your honeybee grateful jewelry refrain from wearing pieces in the shower, swimming pools and while working out. If your sterling silver pieces do become tarnished, gently rub with a jewelry cloth or silver cleaner and they will be as shiny as the day they arrived!